monorepo
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connext
Update all the error links to direct to intercom
Problem
UX improvements. Support through Discord is confusing: Low ART (average response time) of support to any bridge transaction issues, difficulties with clustering of tickets in Discord. No clear dashboard of Customer Support Performance.
Impact
It is important because now it is no clear metrics of Customer Support: neither ART (average response time), ATR (average ticket resolution) others UX can be a unique advantage for the end user. Hardcore Labs HCL (LP): "Customer support is a real staff. The very complicated market for everybody except leaders."
Proposed Solution
Change in all errors
To file a support request, please create a ticket on our discord here
to this
Submit an Intercom ticket here
Link inserted in here: https://www.connext.network/support
Acceptance Criteria
H1 [error intercom button, bubble, Discord in menu]: if we create a button (or link) when an error occurs and save the bubble in the corner and Discord link in the menu then we collect 60% of tickets through Intercom (now it is 25%) and increase ART (average response time) by 10% in a month
@ekbainova https://frontend-connext-bridge-git-sm-sof-5610-0c568b-connext-979dc950.vercel.app
Deploy here: https://frontend-connext-bridge-git-sm-sof-5610-0c568b-connext-979dc950.vercel.app/
Any way we can force an error from a transfer to test this?
I can push up a separate branch version that auto-errors if we want?
CC @just-a-node @ekbainova
@ekbainova You can see a test error message on this deploy: https://frontend-connext-bridge-3asn3wh4a-connext-979dc950.vercel.app/EZETH-from-ethereum-to-arbitrum?amount=1234
To trigger it, pair a wallet and enter an amount higher than your balance. I've replaced the "insufficient balance" error with a test error message that shows the format of the intercom link.
Do not forget about this error also: https://connextscan.io/tx/0xad6d30f95e461fa0e9f8384b58d95c84f2370da8ac29d9d46356b89796fbecbc
