Error Initalizing SDK

[Joshandrews43]

EDIT: Assuming this is because im using v6, but will leave this here for a few days to check EDIT 2: Swapped to "@intercom/intercom-react-native": "4.0.1", as specified in the docs and now it crashes

Trying to set this up for the first time and get this error: [Error: ERROR - Tried to update user, but there was a problem with the SDK's initialisation.]

Also Intercom.present() shows the intercom client, but it is stuck in a loading state.

Using expo 49 and I've triple checked all my API keys and app Id are correct

Package.json:

    "@intercom/intercom-react-native": "^6.2.0",
    "config-plugin-react-native-intercom": "^1.10.1",
    "expo-build-properties": "~0.8.3",

My config:

[  
  "config-plugin-react-native-intercom",
    {
      "iosApiKey": "xxx",
      "androidApiKey": "xxx",
      "appId": "xxxx",
      "iosPhotoUsageDescription": "XXXX uses photos for you to upload to support agents",
      "isPushNotificationsEnabledIOS": true,
      "isPushNotificationsEnabledAndroid": true
    }
],

[julianpensionjar]

I am also experiencing crashes on iOS only with the combination of:

• Expo SDK 49.0.16
• @intercom/intercom-react-native 4.0.1
• config-plugin-react-native-intercom 1.10.1

This is following a large app upgrade from Expo SDK 46 -> 49, which was actually performed via creating a new "clean" app on Expo SDK 49 and re-installing dependencies and re-importing code. Previous versions just for reference where everything was working were:

• Expo SDK 46.0.21
• @intercom/intercom-react-native 3.0.3
• config-plugin-react-native-intercom 1.6.10

My understanding at the moment is that:

• config-plugin-react-native-intercom 1.10.1 has a peerDependency on @intercom/intercom-react-native ^4.0.1 and hence will not accept 5.x or 6.x versions
• From other threads, suspect there are some bugs in @intercom/intercom-react-native 4.0.1 that are only fixed in 5.x or 6.x

Does anyone have a method of either:

1. Using config-plugin-react-native-intercom with @intercom/intercom-react-native 6.x
2. Resolving the iOS crashes with @intercom/intercom-react-native 4.0.1
3. Any other way of using @intercom/intercom-react-native 6.x with Expo SDK 49 on managed workflow without any config plugin or a different one?

My only other option would seem to be to roll my own config plugin or "hacking" at this one to support the newer intercom versions?

[hlarrainq]

Did you was able to fix this problem?

[julianmclean]

Not fully - see this thread for my other comments: https://github.com/cmaycumber/config-plugin-react-native-intercom/issues/72

Current on v5.3.1 with the "local" config plugin in the gist linked in that thread. Plan on coming back to this in the new year as I need to get push notifications up and running - ideally we have a new version of this config plugin that works with Intercom v6 libs.