Not receiving email when a request is submitted

[ikethecoder]

API Services Portal Issue

User Story

As an Access Manager,
I want to be notified when there is a new access request.
so that I can approve access in a timely manner.

Test Case

ENV

• [ ] DEV
• [ ] TEST
• [X] PROD

TESTCASE

• As a Developer, I requested access to an API

EXPECTED

• As an Access Manager of the API, I was expecting an email notifying me

ACTUAL

• I did not receive the email

ERROR

Notes

[ikethecoder]

Logging:

verbose: [notification.service] Notification triggered
verbose: [notification.service] Notification triggered
verbose: [notification.service] Notification triggered
verbose: [notification.service] Notification triggered
debug: [keystone.access-req] Mutation [markAccessRequestAsNotIssued] result {"data":{"updateAccessRequest":{"id":"267"}}}
debug: [keystone.activity] [recordActivity] userid=272 name=update AccessRequest[267]
debug: [keystone.activity] [recordActivity] result {}
[ERROR] Sending notification failed!Error: No recipients defined
[SUCCESS] Notification sent to [email protected]
[SUCCESS] Notification sent to [email protected]
[SUCCESS] Notification sent to [email protected]

Different things to look at:

• Make sure logging is with this.logger rather than console.log
• "Notification triggered" missing user details logged
• Error should provide some additional details, like the user that did not have recipient information
• There are some users that have no email - need to investigate whether the JWT Claim mapping is setup properly

There is a related issue where the requesters are getting notified even when the provisioning fails:

• Notifications are sent even when there is a failure to enable the client

[mwendowsky]

may be resolved by #452 - collect email for notifications