Cannot Use SageMaker Studio Lab Due to Service Terms Restriction

[haruchan0911]

Dear SageMaker Studio Lab Support Team,

I have been using SageMaker Studio Lab for approximately one year without any issues. Recently, when I attempt to use it, I receive the following message: "You can't use the project runtime because your account is associated with activity that may have violated our Service Terms." I am not aware of any activity that could have violated the Service Terms. Could you please help me resolve this issue? Thank you for your support. I look forward to hearing from you.

Best regards,

[MicheleMonclova]

Hi, can you please send me a private message here so I can capture your details securely? thanks Michele https://pages.awscloud.com/GLOBAL_PM_PA_amazon-sagemaker_20211116_7014z000000rjq2-registration.html

[haruchan0911]

Hi Michele, Thank you for your response. I have submitted the requested details via the provided form. Please let me know if you need any additional information.

Best regards,

[Lightming99]

I am getting "There was a problem when loading your project. This should be resolved shortly. Please try again later." tried again and again to connect but didn't resolved all of my data was in jupyter notebook i even don't have backup that was my college project can you please help at the urgent. it's around a day everything was going well but then this occurred this is my console givong the errors Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. app:1

        Failed to load resource: net::ERR_FAILED

lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. app:1

        Failed to load resource: net::ERR_FAILED

lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. jsapi.js:1 Refused to load the stylesheet 'https://static.captcha.awswaf.com/fonts/AmazonEmberLt/stylesheet.css' because it violates the following Content Security Policy directive: "style-src 'self' 'unsafe-inline'". Note that 'style-src-elem' was not explicitly set, so 'style-src' is used as a fallback.

r @ jsapi.js:1 app:1

        Failed to load resource: net::ERR_FAILED

app:1

        Failed to load resource: the server responded with a status of 400 ()

app:1

        Failed to load resource: the server responded with a status of 400 ()

app:1

        Failed to load resource: the server responded with a status of 400 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: net::ERR_FAILED

lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: net::ERR_FAILED

lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. jsapi.js:1 Refused to load the stylesheet 'https://static.captcha.awswaf.com/fonts/AmazonEmberLt/stylesheet.css' because it violates the following Content Security Policy directive: "style-src 'self' 'unsafe-inline'". Note that 'style-src-elem' was not explicitly set, so 'style-src' is used as a fallback.

r @ jsapi.js:1 gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: net::ERR_FAILED

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 400 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 400 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app:1

        Failed to load resource: the server responded with a status of 429 ()

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lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. utils.ts:106

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app net::ERR_FAILED 405 (Method Not Allowed)

(anonymous) @ xhr.js:187 e.exports @ xhr.js:13 e.exports @ dispatchRequest.js:51 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 C @ utils.ts:106 await in C u @ authApis.ts:84 await in u C @ authApis.ts:299 p @ utils.ts:49 (anonymous) @ ProjectDetailPanel.tsx:197 onClick @ ProjectDetailPanel.tsx:283 Ue @ react-dom.production.min.js:52 Ke @ react-dom.production.min.js:52 (anonymous) @ react-dom.production.min.js:53 Or @ react-dom.production.min.js:100 Cr @ react-dom.production.min.js:101 (anonymous) @ react-dom.production.min.js:113 Pe @ react-dom.production.min.js:292 (anonymous) @ react-dom.production.min.js:50 Ir @ react-dom.production.min.js:105 Yt @ react-dom.production.min.js:75 Qt @ react-dom.production.min.js:74 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Re @ react-dom.production.min.js:292 Jt @ react-dom.production.min.js:73 lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. index.mjs:255

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app net::ERR_FAILED 405 (Method Not Allowed)

(anonymous) @ xhr.js:187 e.exports @ xhr.js:13 e.exports @ dispatchRequest.js:51 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 (anonymous) @ index.mjs:255 setTimeout (anonymous) @ index.mjs:255 (anonymous) @ index.mjs:255 o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ index.mjs:223 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 C @ utils.ts:106 await in C u @ authApis.ts:84 await in u C @ authApis.ts:299 p @ utils.ts:49 (anonymous) @ ProjectDetailPanel.tsx:197 onClick @ ProjectDetailPanel.tsx:283 Ue @ react-dom.production.min.js:52 Ke @ react-dom.production.min.js:52 (anonymous) @ react-dom.production.min.js:53 Or @ react-dom.production.min.js:100 Cr @ react-dom.production.min.js:101 (anonymous) @ react-dom.production.min.js:113 Pe @ react-dom.production.min.js:292 (anonymous) @ react-dom.production.min.js:50 Ir @ react-dom.production.min.js:105 Yt @ react-dom.production.min.js:75 Qt @ react-dom.production.min.js:74 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Re @ react-dom.production.min.js:292 Jt @ react-dom.production.min.js:73 lightming:1 Access to XMLHttpRequest at 'https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app' from origin 'https://studiolab.sagemaker.aws' has been blocked by CORS policy: The 'Access-Control-Allow-Origin' header contains multiple values 'https://studiolab.sagemaker.aws, *', but only one is allowed. jsapi.js:1 Refused to load the stylesheet 'https://static.captcha.awswaf.com/fonts/AmazonEmberLt/stylesheet.css' because it violates the following Content Security Policy directive: "style-src 'self' 'unsafe-inline'". Note that 'style-src-elem' was not explicitly set, so 'style-src' is used as a fallback.

r @ jsapi.js:1 (anonymous) @ jsapi.js:1 (anonymous) @ jsapi.js:1 (anonymous) @ jsapi.js:1 (anonymous) @ jsapi.js:1 o @ jsapi.js:1 u @ jsapi.js:1 d @ jsapi.js:1 connectedCallback @ jsapi.js:1 renderCaptcha @ jsapi.js:1 (anonymous) @ CaptchaModal.tsx:137 Fu @ react-dom.production.min.js:262 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Pu @ react-dom.production.min.js:261 yu @ react-dom.production.min.js:243 (anonymous) @ react-dom.production.min.js:123 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Ki @ react-dom.production.min.js:123 Vi @ react-dom.production.min.js:122 pu @ react-dom.production.min.js:237 ja @ react-dom.production.min.js:170 (anonymous) @ ProjectDetailPanel.tsx:222 await in (anonymous) onClick @ ProjectDetailPanel.tsx:283 Ue @ react-dom.production.min.js:52 Ke @ react-dom.production.min.js:52 (anonymous) @ react-dom.production.min.js:53 Or @ react-dom.production.min.js:100 Cr @ react-dom.production.min.js:101 (anonymous) @ react-dom.production.min.js:113 Pe @ react-dom.production.min.js:292 (anonymous) @ react-dom.production.min.js:50 Ir @ react-dom.production.min.js:105 Yt @ react-dom.production.min.js:75 Qt @ react-dom.production.min.js:74 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Re @ react-dom.production.min.js:292 Jt @ react-dom.production.min.js:73 index.mjs:255

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app net::ERR_FAILED 405 (Method Not Allowed)

(anonymous) @ xhr.js:187 e.exports @ xhr.js:13 e.exports @ dispatchRequest.js:51 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 (anonymous) @ index.mjs:255 setTimeout (anonymous) @ index.mjs:255 (anonymous) @ index.mjs:255 o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ index.mjs:223 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 (anonymous) @ index.mjs:255 setTimeout (anonymous) @ index.mjs:255 (anonymous) @ index.mjs:255 o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 Promise.then o @ 3.199d00b8.chunk.js:2 s @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ 3.199d00b8.chunk.js:2 (anonymous) @ index.mjs:223 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 C @ utils.ts:106 await in C u @ authApis.ts:84 await in u C @ authApis.ts:299 p @ utils.ts:49 (anonymous) @ ProjectDetailPanel.tsx:197 onClick @ ProjectDetailPanel.tsx:283 Ue @ react-dom.production.min.js:52 Ke @ react-dom.production.min.js:52 (anonymous) @ react-dom.production.min.js:53 Or @ react-dom.production.min.js:100 Cr @ react-dom.production.min.js:101 (anonymous) @ react-dom.production.min.js:113 Pe @ react-dom.production.min.js:292 (anonymous) @ react-dom.production.min.js:50 Ir @ react-dom.production.min.js:105 Yt @ react-dom.production.min.js:75 Qt @ react-dom.production.min.js:74 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Re @ react-dom.production.min.js:292 Jt @ react-dom.production.min.js:73 utils.ts:106

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app 400 (Bad Request)

(anonymous) @ xhr.js:187 e.exports @ xhr.js:13 e.exports @ dispatchRequest.js:51 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 C @ utils.ts:106 await in C u @ authApis.ts:84 await in u C @ authApis.ts:299 p @ utils.ts:49 (anonymous) @ ProjectDetailPanel.tsx:197 P @ CaptchaModal.tsx:105 (anonymous) @ jsapi.js:1 Promise.then g @ jsapi.js:1 s @ jsapi.js:1 l @ jsapi.js:1 (anonymous) @ jsapi.js:1 (anonymous) @ jsapi.js:1 (anonymous) @ jsapi.js:1 r @ jsapi.js:1 Promise.then s @ jsapi.js:1 (anonymous) @ jsapi.js:1 s @ jsapi.js:1 y @ jsapi.js:1 b @ jsapi.js:1 y @ jsapi.js:1 utils.ts:106

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app 429 (Too Many Requests)

(anonymous) @ xhr.js:187 e.exports @ xhr.js:13 e.exports @ dispatchRequest.js:51 Promise.then l.request @ Axios.js:88 (anonymous) @ bind.js:9 C @ utils.ts:106 await in C u @ authApis.ts:84 await in u C @ authApis.ts:299 p @ utils.ts:49 (anonymous) @ ProjectDetailPanel.tsx:197 onClick @ ProjectDetailPanel.tsx:283 Ue @ react-dom.production.min.js:52 Ke @ react-dom.production.min.js:52 (anonymous) @ react-dom.production.min.js:53 Or @ react-dom.production.min.js:100 Cr @ react-dom.production.min.js:101 (anonymous) @ react-dom.production.min.js:113 Pe @ react-dom.production.min.js:292 (anonymous) @ react-dom.production.min.js:50 Ir @ react-dom.production.min.js:105 Yt @ react-dom.production.min.js:75 Qt @ react-dom.production.min.js:74 t.unstable_runWithPriority @ scheduler.production.min.js:18 Gi @ react-dom.production.min.js:122 Re @ react-dom.production.min.js:292 Jt @ react-dom.production.min.js:73 index.mjs:255

        POST https://gateway.prod.us-east-2.studiolab.sagemaker.aws/v1/users/899929b7-f452-477b-82c9-aed238e48c29/projects/a4788035-8711-4d40-a9a4-5cbed716c31b/app 429 (Too Many Requests)