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Can't configure Vector

Open lordlouckster opened this issue 5 years ago • 9 comments
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I'm trying to authenticate Vector with SDK, but when I type my serial number, I keep getting these errors:

socket.gaierror: [Errno 11001] getaddrinfo failed
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber>(Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='session-certs.token.global.anki-services.com', port=443): Max retries exceeded with url: /vic/<serialnumber> (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x00000226CF8D4F40>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

lordlouckster avatar Jul 05 '20 10:07 lordlouckster

I think session-certs.token.global.anki-services.com is down. Last time when I set Vector with SDK it worked fine.

lordlouckster avatar Jul 05 '20 10:07 lordlouckster

I have the same problem 😞

paguos avatar Jul 05 '20 15:07 paguos

We have a cloud engineer investigating now. Will report back soon.

grant-olson avatar Jul 05 '20 15:07 grant-olson

I asked about this in Anki's forum. They said to try this: Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network I tried it, and got ok file. Still can't configure Vector.

lordlouckster avatar Jul 05 '20 18:07 lordlouckster

We've identified an issue where our domain registrar expired a particular domain registration in error. We're working with them to correct the situation. Once that happens things should work again and we'll let you know here. But for now we're also waiting for the registrar to resolve the issue.

On Sun, Jul 5, 2020, 2:22 PM anonymous7002 [email protected] wrote:

I asked about this in Anki's forum. They said to try this: Enter “ https://ota-cdn.anki.com/ok ” into a browser on the same WiFi network as Vector If a file containing “OK” downloads, the Cloud is available and accessible from your device’s WiFi network I tried it, and got ok file. Still can't configure Vector.

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grant-olson avatar Jul 05 '20 18:07 grant-olson

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?

grant-olson avatar Jul 05 '20 20:07 grant-olson

Our registrar has fixed the problem and we can resolve the domain correctly here. Can you try again and let us know if it works for you now?

It works! Thanks for the quick fix 👍

paguos avatar Jul 05 '20 20:07 paguos

SUCCESS!

lordlouckster avatar Jul 06 '20 06:07 lordlouckster

i am facing the same issue now!!

MohamedNagyMostafa avatar Jan 12 '24 15:01 MohamedNagyMostafa