the video works, but not the audio, of a .mkv video that has 6 audio channels (the 2 channel stereo works fine)

[GuidoGirardo]

Version

Media3 main branch

More version details

the video works, but not the audio, of a .mkv video that has 6 audio channels (the 2 channel stereo works fine)

In the video settings gear, if the .mvk video has 2 channel stereo audio everything works fine, but if it has 6 channels, it shows "Audio None" (in the video settings gear)

My cell phone is a motog7

Link of the .mkv video with 6 audio channels: https://firebasestorage.googleapis.com/v0/b/darkmovies-34a1c.appspot.com/o/Braking%20Bad%2F2%2FBB2x07.mkv%20LO%20DE%20JOSE.mkv?alt=media&token=fdbcba5c-baaf-4fef-88b8-93e431ae4b04

Devices that reproduce the issue

motog7

Devices that do not reproduce the issue

No response

Reproducible in the demo app?

Not tested

Reproduction steps

the video plays but not the audio

Expected result

to play the video and audio of a .mkv video with 6 channel audio on my motog7

Actual result

the video plays but not the audio

Media

https://firebasestorage.googleapis.com/v0/b/darkmovies-34a1c.appspot.com/o/Braking%20Bad%2F2%2FBB2x07.mkv%20LO%20DE%20JOSE.mkv?alt=media&token=fdbcba5c-baaf-4fef-88b8-93e431ae4b04

Bug Report

• [ ] You will email the zip file produced by adb bugreport to [email protected] after filing this issue.

[GuidoGirardo]

To give a little more information, it seems to me that this bug only happens on a range of cell phones. I have a motog7 and it can't be heard, but a friend has a Samsung (I don't know what model but it must be from 2019-2020) and it can be heard perfectly.

If anyone knows what it could be, it would be very helpful, I can give you the code if you like.

[microkatz]

Hi @GuidoGirardo, thank you for reporting your issue!

If you could please provide a bug report then that would be very helpful. Please send them to [email protected] with the subject Issue #1513. Please also update this issue to indicate you've done this.

[yzm123-yzm]

Hi @GuidoGirardo How can I obtain channel data and set channels？

[google-oss-bot]

Hey @GuidoGirardo. We need more information to resolve this issue but there hasn't been an update in 14 weekdays. I'm marking the issue as stale and if there are no new updates in the next 7 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

[google-oss-bot]

Since there haven't been any recent updates here, I am going to close this issue.

@GuidoGirardo if you're still experiencing this problem and want to continue the discussion just leave a comment here and we are happy to re-open this.