Webhooks Not Received on Live Events & Missing Transaction History

[Michael-Osas]

I am experiencing two critical issues with the Reloadly API:

Webhooks Not Received on Live Events: Despite setting up webhooks correctly, I am not receiving any webhook notifications for live events. The webhook URLs are configured as per the documentation, and I have confirmed that the endpoints are working and publicly accessible. However, no webhook events are being triggered or received.

Missing Transaction History on Dashboard: My transaction history is not showing up on the Reloadly dashboard. I have completed several transactions, but none of them are reflected in my account’s transaction history. This makes it difficult to track and verify transactions.

Steps to Reproduce: Configure a webhook URL in the Reloadly dashboard. Perform a live transaction (e.g., gift card purchase). Check the webhook endpoint to see if any events are received. Check the Reloadly dashboard to verify if the transaction history is updated.

Expected Behavior: Webhook events should be triggered and received for all live transactions. All transactions should appear in the transaction history on the Reloadly dashboard.

Actual Behavior: No webhook events are received for live transactions. Transaction history does not reflect any of the completed transactions.

I have already tested the webhook endpoint manually in my local environment, and it responds correctly to demo incoming requests. The issue seems to be specific to live events.

Could you please investigate these issues as soon as possible? The ability to receive webhook notifications and view transaction history is crucial for the operation of our system.

Thank you for your attention to this matter.