"Registration with reolink servers failed" on all TrackMix LTE cameras with Neolink

[indianmeadows]

Describe the bug Neolink won't connect to TrackMix LTE cameras. I have three different cams, and they all exhibit the same behavior when attempting to send commands via Neolink.

To Reproduce

1. Attached is my (redacted) configuration file NeoLink.txt (I have also tried un-commenting stream and channel_id. I have also tried changing stream to mainStream and subStream, and have changed channel_id to 0,1, and 2 with no change in outcome.)

2. I launch Neolink via command line Commands typically sent:

• C:\neolink\neolink.exe image --config=C:\neolink\neolink.toml --file-path="%USERPROFILE%\Pictures\reolink\B&D_01_%datestamp%, %timestamp%.jpeg" middlewetlands
• C:\neolink\neolink.exe ptz --config=C:\neolink\neolink.toml middlewetlands preset 0
• C:\neolink\neolink.exe ptz --config=C:\neolink\neolink.toml middlewetlands zoom 1

3. Errors in command line: [2024-12-03T18:46:07Z INFO neolink] Neolink 459c9255ada7ebda281eba32a8a9b94a30c471f0 release [2024-12-03T18:46:07Z INFO neolink::utils] middlewetlands: Connecting to camera at UID: 95270007HOFL1UTX [2024-12-03T18:46:07Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 1/10 [2024-12-03T18:46:08Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 2/10 [2024-12-03T18:46:09Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 3/10 [2024-12-03T18:46:10Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 4/10 [2024-12-03T18:46:11Z WARN neolink::common::pushnoti] Issue connecting to push notifications server: Http(reqwest::Error { kind: Decode, source: Error("expected value", line: 1, column: 1) }) [2024-12-03T18:46:11Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 5/10 [2024-12-03T18:46:12Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 6/10 [2024-12-03T18:46:13Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 7/10 [2024-12-03T18:46:14Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 8/10 [2024-12-03T18:46:15Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 9/10 [2024-12-03T18:46:16Z WARN neolink::common::pushnoti] Issue connecting to push notifications server: Http(reqwest::Error { kind: Decode, source: Error("expected value", line: 1, column: 1) }) [2024-12-03T18:46:16Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 10/10 [2024-12-03T18:46:17Z WARN neolink::common::camthread] middlewetlands: Connection Lost: Failed to connect to camera middlewetlands at UID: 95270007HOFL1UTX on channel 0

   Caused by: Timed out while waiting for camera reply [2024-12-03T18:46:17Z INFO neolink::common::camthread] middlewetlands: Attempt reconnect in 50ms [2024-12-03T18:46:18Z INFO neolink::utils] middlewetlands: Connecting to camera at UID: 95270007HOFL1UTX [2024-12-03T18:46:18Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 1/10 [2024-12-03T18:46:19Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 2/10 [2024-12-03T18:46:20Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 3/10 [2024-12-03T18:46:20Z WARN neolink::common::pushnoti] Issue connecting to push notifications server: Http(reqwest::Error { kind: Decode, source: Error("expected value", line: 1, column: 1) }) [2024-12-03T18:46:21Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 4/10 [2024-12-03T18:46:22Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 5/10 [2024-12-03T18:46:23Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 6/10 [2024-12-03T18:46:24Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 7/10 [2024-12-03T18:46:24Z WARN neolink::common::pushnoti] Issue connecting to push notifications server: Http(reqwest::Error { kind: Decode, source: Error("expected value", line: 1, column: 1) }) [2024-12-03T18:46:25Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 8/10 [2024-12-03T18:46:26Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 9/10 [2024-12-03T18:46:27Z INFO neolink_core::bc_protocol] middlewetlands: Registration with reolink servers failed. Retrying: 10/10 [2024-12-03T18:46:28Z WARN neolink::common::camthread] middlewetlands: Connection Lost: Failed to connect to camera middlewetlands at UID: 95270007HOFL1UTX on channel 0

   Caused by: Timed out while waiting for camera reply

This repeats until the script fails and closes.

Expected behavior In the past, I have been able to connect to all my cams via command line and take still photos via Neolink. I am able to access all cameras just fine via the ReoLink iOS app, Android app, and Windows Desktop App, so I know they are online at the time I am sending commands via NeoLink.

Versions Windows version 10 22h2, OS Build 19045.5131 Neolink software: I have tried with all of the following versions: 0.6.1, 0.6.3-rc.1 and 0.6.3-rc.2 Reolink camera models and firmware: Camera 1 - TrackMix LTE

• build 24011700
• Hardware version: BIPC_560MIX4G32M21SD738MP
• Config version: 3.0.0.0
• Firmware version: v3.0.0.3179_24011700
• Detail: BIPC_560MIX4G32M21SD738MPS28E0W

Camera 2 - TrackMix LTE

• build 23041900
• Hardware version: BIPC_560MIX4G32M21SD724MP
• Config version: 3.0.0.0
• Firmware version: v3.0.0.2073_23041900
• Detail: BIPC_560MIX4G32M21SD724MPS19E0W

Camera 3 - TrackMix LTE

• build 23041900
• Hardware version: BIPC_560MIX4G32M21SD724MP
• Config version: 3.0.0.0
• Firmware version: v3.0.0.2073_23041900
• Detail: BIPC_560MIX4G32M21SD724MPS19E0W