Can't connect to Reolink Argus Track

[wojtekadams]

Describe the bug Can't connect to Reolink Argus Track Link to camera: https://reolink.com/product/argus-track

Log:

[2024-04-15T12:18:45Z INFO  neolink::rtsp] ArgusTrack: Connecting to camera at UID: XYZ
[2024-04-15T12:18:45Z INFO  neolink::rtsp] ArgusTrack: Logging in
[2024-04-15T12:18:46Z DEBUG neolink_core::bcudp::xml] Struct: start to parse "P2P"
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched StartElement(P2P, {"": "", "xml": "http://www.w3.org/XML/1998/namespace", "xmlns": "http://www.w3.org/2000/xmlns/"})
[2024-04-15T12:18:46Z DEBUG neolink_core::bcudp::xml] Struct: start to parse "D2C_DISC"
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched StartElement(D2C_DISC, {"": "", "xml": "http://www.w3.org/XML/1998/namespace", "xmlns": "http://www.w3.org/2000/xmlns/"})
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched StartElement(cid, {"": "", "xml": "http://www.w3.org/XML/1998/namespace", "xmlns": "http://www.w3.org/2000/xmlns/"})
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched Characters(-798519472)
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched EndElement(cid)
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched StartElement(did, {"": "", "xml": "http://www.w3.org/XML/1998/namespace", "xmlns": "http://www.w3.org/2000/xmlns/"})
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched Characters(512)
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched EndElement(did)
[2024-04-15T12:18:46Z DEBUG yaserde::de] Fetched EndElement(D2C_DISC)
[2024-04-15T12:18:46Z ERROR neolink_core::bc_protocol::connection::udpconn] Camera requested disconnect
[2024-04-15T12:18:46Z ERROR neolink_core::bc_protocol::connection::udpconn] Udp read poll aborted
[2024-04-15T12:18:46Z ERROR neolink_core::bc_protocol::connection::bcconn] Deserialization error: Deserialization error
[2024-04-15T12:18:46Z ERROR neolink_core::bc_protocol::connection::bcconn] caused by: I/O error
[2024-04-15T12:18:46Z ERROR neolink_core::bc_protocol::connection::bcconn] caused by: Connection dropped when reading from udp channel
[2024-04-15T12:18:46Z DEBUG neolink_core::bc_protocol] Dropping camera
[2024-04-15T12:18:46Z DEBUG neolink_core::bc_protocol::connection::bcconn] Shutting down BcConnection...
[2024-04-15T12:18:46Z DEBUG neolink_core::bc_protocol::connection::bcconn] Shutdown finished OK
[2024-04-15T12:18:46Z ERROR neolink::rtsp] Error streaming from camera ArgusTrack, will retry in 15s: Failed to login to ArgusTrack
    
    Caused by:
        Dropped connection

NVR software:

Reolink camera model and firmware: Argus Track | v3.0.0.3065_23121900

[QuantumEntangledAndy]

Hmm your error you show is that the camera sent a please disconnect request. Was there any other error messages before this? Sometimes this a symptoms of other issues from before

[wojtekadams]

Hey, I setup everything from scratch, and now I am able to connect

[2024-08-05T07:12:49Z INFO  neolink] Neolink e47a0d5734b0a06b53bd8d78be9ca2f6b8396480 release
[2024-08-05T07:12:49Z INFO  neolink::utils] ArgusTrack: Connecting to camera at UID: XYZ
[2024-08-05T07:12:49Z INFO  neolink_core::bc_protocol] ArgusTrack: Trying local discovery
[2024-08-05T07:12:52Z INFO  neolink_core::bc_protocol] ArgusTrack: Local discovery success XYZ at 192.168.236.234:59019
[2024-08-05T07:12:52Z INFO  neolink::utils] ArgusTrack: Logging in
[2024-08-05T07:12:53Z INFO  neolink::utils] ArgusTrack: Connected and logged in
[2024-08-05T07:12:54Z INFO  neolink::common::camthread] ArgusTrack: Camera time is already set: 2024-08-05 9:13:06.0 -01:00:00
<?xml version="1.0" encoding="utf-8"?><BatteryInfo><channelId>0</channelId><chargeStatus>chargeComplete</chargeStatus><adapterStatus>adapter</adapterStatus><voltage>4167</voltage><current>0</current><temperature>27</temperature><batteryPercent>100</batteryPercent><lowPower>0</lowPower><batteryVersion>2</batteryVersion></BatteryInfo>

[QuantumEntangledAndy]

Yeah this sort of error is usually intermittent on the connection. I'm trying something new at the moment to try and improve reliability. Will see if it help in the coming builds.