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Published 20 hours ago • verified publisher icon OneSignal

Player-ID null and not regenerating after reinstall / manuel remove

Open chrislow opened this issue 3 years ago • 1 comments

Description: We currently have a problem with the iOS sdk, because the sdk does not generate a new player id after an app reinstall. We are using the latest SDK in our iOS apps. As written in the one signal docs, the player id should be created upon reinstall or by manually deleting the player-id from the one signal backend.

Environment

  1. Version 3.9.1
  2. cocoapods
  3. iOS 15.1

Steps to Reproduce Issue:

  1. Install an App from the AppStore which generates a new player id
  2. Uninstall the App
  3. Install the App again via the AppStore
  4. The Player-ID stays the same

Anything else:

In our case we even have a small portion of people using our app which lost their player-id (null) and did not get a new one. We tried to delete the player-ids manually via the one signal backend but also that brought no success.

chrislow avatar Dec 09 '21 15:12 chrislow

Sadly this issue reappeared. This time with:

  1. Version 3.11.2
  2. cocoapods
  3. iOS (15.6.1)

chrislow avatar Aug 22 '22 06:08 chrislow