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[FEATURE] Less Friction Feedback mechanism for users

Open BryonLewis opened this issue 4 years ago • 4 comments
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Is your feature request related to a problem? If so, Please describe. Ability for users to provide some quicker feedback without writing an email while providing us with the relevant information.

Describe the solution you'd like I imagine there are tools out there that can allow for feedback to be tied to a button on the site that will automatically populate an issue on github. User would fille out and issue and provide a screenshot of the problem if warranted. We could have it include some relevant info automatically:

  • link to folderId and dataset on the system
  • including screenshot
  • other state information that may be helpful for debugging

BryonLewis avatar Mar 01 '21 17:03 BryonLewis

@BryonLewis, GitHub has discussion boards built-in. Should we activate that and then point users to an option to file a bug, request a feature, or ask a question on the discussion boards?

waxlamp avatar Jan 12 '22 16:01 waxlamp

We had the discussion board active for a time and I think no one used it. I would recommend closing this issue.

BryonLewis avatar Jan 12 '22 17:01 BryonLewis

I sorta thought you were insterested in using a product like this: https://www.intercom.com/

Not chat exactly, but embedded support and feedback submission

subdavis avatar Jan 12 '22 17:01 subdavis

This obviously needs further discussion.

waxlamp avatar Jan 12 '22 23:01 waxlamp