HERE-SDK-Support-Team

Results 27 comments of HERE-SDK-Support-Team

Yes, it seems we fixed only a part of the problem. The related bug tickets are still open on our side and will be worked on. Regarding the deprecation changes,...

Unfortunately, this is true. However, a fix is delivered with HERE SDK (_Navigate Edition_) 4.15.6.0.

The remaining issue was marked as resolved for 4.13.1.0 release, ticket for reference: #14607.

You are referring to this resolved issue in our release notes: "Calling `sdkNativeEngine.dispose()` now always shuts down ongoing `MapDownloader` requests.". Indeed it was falsely reported as fixed in 4.13.0 -...

Thanks, @romandanylyk. Indeed the comment from Dec 15, 2022 was mentioning a wrong ticket number. The ticket for the external SD card issue is #14289, but it was never reported...

@romandanylyk Yes, we will provide an update as soon as we see progress on the ticket. Thanks for being patient and sorry for the inconvenience. This seems to be an...

@romandanylyk We would like to narrow down the issues a bit more. At first, can you list the details about the used SD cars? Especially, on newer SD cards with...

PS: Since this issue was already moved to our customer service team and we can connect directly with you, we can close the issue here. Tickets are in place and...

It depends on which channel our customer service prefers. Meanwhile, regarding "reproducing even without an SD card" - can you share the details including Android version and device, measures and...

@romandanylyk Thanks for the informative details. We noticed that the internal path "/storage/emulated/0/Documents/here-maps-cache" has "emulated" directory in it and we came across a few articles that mentioned that the path...