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Published 20 hours ago • verified publisher icon GetScatter

Please make sure Scatter is installed and running

Open kastonius opened this issue 6 years ago • 4 comments

In trying to claim my WAX Protocol, I keep on getting the red error "Please make sure Scatter is installed and running" on the WAX ALL Access page. I installed Scatter 11, followed all instructions, was able to send in my WAX ERC20 to the specified address, and have received the confirmation that I have successfully exchanged my ERC20 for Wax Protocol, with the approriate balance in the web page, but with the error claiming I have not opened scatter, which i have.

kastonius avatar Jul 02 '19 00:07 kastonius

If you're on Windows, can you try downloading the 11.0.1 patch release and seeing if that fixes the problem?

nsjames avatar Jul 02 '19 12:07 nsjames

link: https://github.com/GetScatter/ScatterDesktop/releases/tag/11.0.1

daniel-packard avatar Aug 29 '19 01:08 daniel-packard

@nsjames -- I have downloaded + installed the patched version, but I'm still stuck with this same message.

Any ideas?

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daniel-packard avatar Aug 30 '19 01:08 daniel-packard

@daniel-packard Make sure WAX Blockchain is toggled on under Networks.

slowend avatar Aug 30 '19 04:08 slowend