richdocumentscode Fatal Error using Collabora CODE/Nextcloud Office unable to edit documents in browser with Nextcloud 29.0.2.2

Fatal Error using Collabora CODE/Nextcloud Office unable to edit documents in browser with Nextcloud 29.0.2.2

Open Complexity opened this issue 1 year ago • 1 comments

Previously submitted here and resubmitted here as advised.

Potentially dupe of #223 but provided with more info here.

⚠️ This issue respects the following points: ⚠️

[X] This is a bug, not a question or a configuration/webserver/proxy issue.
[X] This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
[X] Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
[X] I agree to follow Nextcloud's Code of Conduct.

Bug description

After installing Collabora CODE and enabling Office in Nextcloud, we have the option to create new DOCX files, or to click on uploaded DOCX files for in-browser editing.

However, when trying to edit the files, the browsers hangs at a white page, and eventually reports "Document Loading Failed. Failed to load Nextcloud Office, try again later."

Examining Apache logs reveals a Fatal PHP error which seems related.

[Fri Jun 14 11:14:39.593360 2024] [php:error] [pid 1915] [client 185.248.85.38:59296] PHP Fatal error: Uncaught TypeError: implode(): Argument nextcloud/server#1 ($array) must be of type array, string given in /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php:398\nStack trace:\n#0 /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php(398): implode()\n#1 {main}\n thrown in /var/www/html/nextcloud/apps/richdocumentscode_arm64/proxy.php on line 398

Steps to reproduce

Install Collabora CODE and Nextcloud Office
Create or upload a DOCX
Click on document to edit.

Expected behavior

One would expect the document to open in-browser with the Nexcloud Office environment and be editable.

Installation method

Community Manual installation with Archive

Nextcloud Server version

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

What user-backends are you using?

[X] Default user-backend (database)
[ ] LDAP/ Active Directory
[ ] SSO - SAML
[ ] Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "EXAMPLE.COM"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "logfile": "\/var\/www\/html\/nextcloud\/data\/nextcloud.log",
        "overwriteprotocol": "https",
        "overwrite.cli.url": "https:\/\/EXAMPLE.COM",
        "dbtype": "mysql",
        "version": "29.0.2.2",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "mysql.utf8mb4": true,
        "installed": true,
        "htaccess.RewriteBase": "\/",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0
        },
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\HEIC",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Movie",
            "OC\\Preview\\Image",
            "OC\\Preview\\TIFF"
        ],
        "maintenance": false,
        "maintenance_window_start": 1,
        "theme": "",
        "loglevel": 1,
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "updater.release.channel": "stable",
        "check_for_working_htaccess": true,
        "default_phone_region": "GB",
        "trashbin_retention_obligation": "auto, 15",
        "encryption.legacy_format_support": false,
        "encryption.key_storage_migrated": false,
        "mail_sendmailmode": "smtp",
        "memories.db.triggers.fcu": true,
        "memories.exiftool": "\/var\/www\/html\/nextcloud\/apps\/memories\/bin-ext\/exiftool-aarch64-glibc",
        "memories.vod.path": "\/var\/www\/html\/nextcloud\/apps\/memories\/bin-ext\/go-vod-aarch64",
        "memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
        "memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
        "preview_max_x": 1024,
        "preview_max_y": 1024,
        "memories.gis_type": 1,
        "allow_local_remote_servers": true
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - bruteforcesettings: 2.9.0
  - calendar: 4.7.6
  - camerarawpreviews: 0.8.5
  - circles: 29.0.0-dev
  - cloud_federation_api: 1.12.0
  - comments: 1.19.0
  - contacts: 6.0.0
  - contactsinteraction: 1.10.0
  - dashboard: 7.9.0
  - dav: 1.30.1
  - deck: 1.13.0
  - encryption: 2.17.0
  - federatedfilesharing: 1.19.0
  - files: 2.1.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_versions: 1.22.0
  - firstrunwizard: 2.18.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - mail: 3.7.1
  - nextcloud_announcements: 1.18.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - photos: 2.5.0
  - previewgenerator: 5.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recommendations: 2.1.0
  - related_resources: 1.4.0
  - richdocuments: 8.4.2
  - richdocumentscode_arm64: 24.4.201
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - support: 1.12.0
  - survey_client: 1.17.0
  - systemtags: 1.19.0
  - tasks: 0.16.0
  - text: 3.10.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - updatenotification: 1.19.1
  - user_status: 1.9.0
  - viewer: 2.3.0
  - weather_status: 1.9.0
  - workflowengine: 2.11.0
Disabled:
  - admin_audit: 1.19.0
  - federation: 1.19.0 (installed 1.17.0)
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - files_trashbin: 1.19.0 (installed 1.19.0)
  - memories: 7.3.1 (installed 7.3.1)
  - suspicious_login: 7.0.0
  - user_ldap: 1.20.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

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{"reqId":"Vp9AkkVwc0ehpx9OAfBq","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/check","message":"Fetched discovery endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/discovery in 0.128 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"Vp9AkkVwc0ehpx9OAfBq","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/check","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.166 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"4s4Eq7icoHtf0desdkSa","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Oswald-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.168 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
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{"reqId":"8q6Gi0rBVcyhjQrGpPl4","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Montserrat-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.202 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
{"reqId":"Y2jzBjVTcDeTyCDQl0OM","level":1,"time":"2024-06-14T10:55:20+00:00","remoteAddr":"185.248.85.38","user":"nja","app":"richdocuments","method":"GET","url":"/apps/richdocuments/settings/fonts/Lora-wght.ttf/overview","message":"Fetched capabilities endpoint from https://EXAMPLE.COM/apps/richdocumentscode_arm64/proxy.php?req=/hosting/capabilities in 0.218 seconds","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Firefox/128.0","version":"29.0.2.2","data":{"app":"richdocuments"}}
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{"reqId":"0gWUuqu8EEwGuE9Ls2Ql","level":3,"time":"2024-06-14T11:25:02+00:00","remoteAddr":"","user":"--","app":"PHP","method":"","url":"--","message":"Optional parameter $userId declared before required parameter $path is implicitly treated as a required parameter at /var/www/html/nextcloud/apps/deck/lib/Service/ConfigService.php#234","userAgent":"--","version":"29.0.2.2","data":{"app":"PHP"}}
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Additional info

Collabora Online server is reachable.

Collabora Online Development Edition 24.04.2.1 80a6f97

Jun 29 '24 07:06 Complexity

I also had an issue (although different from yours) of CODE not loading. I solved mine by updating the nginx config file for my NC installation. If you have installed NC a few versions ago and never changed your Apache VirtualHost configuration, check in the NC documentation website if there are any changes that you need to make.

Aug 07 '24 10:08 iacchi

I will second this. Triggered simply by opening any document file handled by richdocumentscode. After crash when php-fpm service has restarted it is possible to open files. Service crash is triggered by OOM killer, because whole thing in seconds fills full RAM.

Nextcloud: 30.0.2 CODE: 24.4.902 PHP: 8.3.13 Fedora server: 40

Bare metal install.

php-fpm logs:

[22-Nov-2024 09:14:22 Europe/Riga] PHP Fatal error:  Uncaught TypeError: implode(): Argument #1 ($array) must be of type array, string given in /usr/share/nextcloud/apps/richdocumentscode/proxy.php:404
Stack trace:
#0 /usr/share/nextcloud/apps/richdocumentscode/proxy.php(404): implode()
#1 {main}
  thrown in /usr/share/nextcloud/apps/richdocumentscode/proxy.php on line 404

Nov 22 '24 08:11 kem-a

Let us assume that error is fixed.

Feb 14 '25 10:02 timur-g

richdocumentscode richdocumentscode copied to clipboard

Fatal Error using Collabora CODE/Nextcloud Office unable to edit documents in browser with Nextcloud 29.0.2.2

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

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Additional info

richdocumentscode
richdocumentscode copied to clipboard