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No audio output from Linphone Desktop 4.1.1 with WASAPI Speakers (Realtek Audio)

Open aveng3rr opened this issue 6 years ago • 19 comments

I'm running Linphone Desktop 4.1.1 on Windows 10 and cannot get audio output via speakers or headphones using WASAPI Realtek. I've tested Linphone Desktop on multiple Windows 10 PC's and the only ones that produce sound output have 'WASAPI Speakers (High Definition Audio Device)' for hardware. How can I get audio output with WASAPI Realtek? The Linphone Desktop audio output doesn't appear in the Windows 10 Volume Mixer as well.

aveng3rr avatar Sep 19 '19 01:09 aveng3rr

Similar issue here. I have also Win 10, Linphone 4.1.1 and Realtek High Definition Audio. Which works though as soon as I am using my via USB connected JABRA speaker it does not work anymore. Does the WASAPI causes the issue? Any ideas? Thanks

atoem avatar Dec 05 '19 08:12 atoem

Simlular issue here too. Sound via WASAPI does´nt work any longer. Jabra headphones also dont work. Only a small cracking noise hearable at begin of an connection.

tgruenert avatar Feb 25 '20 09:02 tgruenert

I encountered the same issue on Windows 10 with a Jabra SPEAK 510 USB.

philipflohr avatar Mar 19 '20 07:03 philipflohr

Similar issue audio works fine, but not on the correct device I can't choose Headset Windows 10, Realtek

Have headset in front ports and speakers in back. Wanting the ringer on speakers but Capture and Playback on Headset for actual calls.

image image image image

LiamKarlMitchell avatar Apr 24 '20 01:04 LiamKarlMitchell

This Problem still seems to be present. Does anybody has a fix?

FranekStark avatar May 07 '20 12:05 FranekStark

Hi, did you tested with https://www.linphone.org/snapshots/windows/app/Linphone-4.2.0-alpha.55+08b62fbf-win32.exe ? If yes, we need more logs to know what could be happend

julonexus avatar May 19 '20 16:05 julonexus

Hi, did you tested with https://www.linphone.org/snapshots/windows/app/Linphone-4.2.0-alpha.55+08b62fbf-win32.exe ? If yes, we need more logs to know what could be happend Hi,

Hi, I just did again and reproduced the issue, here's the log file generated.

5ec4d838b46f8_01312796ca54746964e8.txt

trexmaster avatar May 20 '20 07:05 trexmaster

Hi @julonexus Recently got my hands on a new PC and have downloaded the latest Linphone 4.2.0 from the snapshots site will give it another try soon, but I might just have to buy a cable headset instead of a bluetooth one I guess.

LiamKarlMitchell avatar May 20 '20 07:05 LiamKarlMitchell

Hi, got the same issue with a Jabra Talk 25 headset. Any way to fix this? I noticed that the ringtone works fine with the headset but the incoming audio from a call not

MarcoCozza avatar Jun 10 '20 14:06 MarcoCozza

I have qc35 von bose and tried latest version Linphone-4.2.0-alpha.92+2f586bfb-win32.exe (4.1.x is not able to produce sound output). It crashes when I go to preferences -> audio.

Further even with latest version there is no sound output.

eaexo avatar Jun 22 '20 12:06 eaexo

Hi all,

I also seem to have this issue on a new install of 4.2.1 - Qt5.14.2 Core 4.4.0-3-gcfaf00e3c

I am attempting to use my headphones which work for every other application I have on my PC however for Linphone it does not work. Mic works however.

If I switch to my HDMI output on my monitor then I am indeed receiving audio.

image

tony1661 avatar Jul 08 '20 19:07 tony1661

Have not found a solution yet, ended up just using Linphone on my cellphone with bluetooth headset which I also use with my PC for music and other app calls.

Kinda irksome.. would be nice to have Linphone running on my desktop using my headset.

LiamKarlMitchell avatar Jul 09 '20 01:07 LiamKarlMitchell

Please follow the rules when reporting an issue : https://gitlab.linphone.org/BC/public/linphone-desktop#feedback-or-bug-reporting We don't have much free-time to help on issues and we cannot do anything if we don't have any logs/backtraces for this kind of issue.

julonexus avatar Jul 09 '20 20:07 julonexus

Please follow the rules when reporting an issue : https://gitlab.linphone.org/BC/public/linphone-desktop#feedback-or-bug-reporting We don't have much free-time to help on issues and we cannot do anything if we don't have any logs/backtraces for this kind of issue.

Logs were already given above: https://github.com/BelledonneCommunications/linphone-desktop/files/4655147/5ec4d838b46f8_01312796ca54746964e8.txt

I also have the same issue, no sound on select devices, especially on my wireless headset. Attaching my own logs. Thanks! linphone1.log

UltrashRicco avatar Sep 08 '20 10:09 UltrashRicco

Hey guys, just found a possible solution. On my PC it just helped to activate Windows spatial sound for the affected device (Corsair Virtuoso headset in my case). Go to the settings of your device and chose spatial sound. There you can activate it by chosing "Windows Sonic for Headphones", see MS KB: https://support.microsoft.com/en-us/windows/how-to-turn-on-spatial-sound-in-windows-10-ca2700a0-6519-448d-5434-56f499d59c96

I'm adding a short screenshot (though in German, but maybe helps eitherway)

win_spatial_sound

mayfynn avatar Jul 01 '21 20:07 mayfynn

Hey guys, just found a possible solution. On my PC it just helped to activate Windows spatial sound for the affected device (Corsair Virtuoso headset in my case). Go to the settings of your device and chose spatial sound. There you can activate it by chosing "Windows Sonic for Headphones", see MS KB: https://support.microsoft.com/en-us/windows/how-to-turn-on-spatial-sound-in-windows-10-ca2700a0-6519-448d-5434-56f499d59c96

I'm adding a short screenshot (though in German, but maybe helps eitherway)

win_spatial_sound

You can also do this by right clicking on the speaker icon in the taskbar -> spatial sound -> and select Windows Sonic for Headphones. It certainly seems like a viable workaround in the meantime. Example: https://i.imgur.com/gTpgTSr.jpeg

The downside to this is that I personally think it makes other audio sound a bit awful. I am honestly baffled that this bug still exists. No other app on my computer has this sort of trouble. Corsair HS70 Pro headphones.

stephendt avatar Oct 07 '21 00:10 stephendt

4.3.0 managed to break both the logging and the audio, reverting back to 4.2.5 worked for me. https://www.linphone.org/releases/windows/app/Linphone-4.2.5-win32.exe

Retoxified avatar Nov 03 '21 11:11 Retoxified

I had the same issue on version 4.3.2 (but with a Sound Blaster device instead of Realtek) and activating spacial sound then de-activating it fixed it for me. Thank you stephendt for the suggestion.

This appears to be a bug in Windows' audio engine, of which there are many.

IamGimli avatar Feb 01 '22 16:02 IamGimli

We faced the same challenge here. One device is without audio. All the other devices are with audio.

In our case, to fix this challenge, we simply deactivated the echo cancellation in Linphone

Detailed steps at https://github.com/BelledonneCommunications/linphone-desktop/issues/118#issuecomment-1249613539

Francewhoa avatar Sep 16 '22 17:09 Francewhoa