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Published 20 hours ago • verified publisher icon Automattic

Updates to the Contextual Help Tab

Open donalirl opened this issue 3 years ago • 1 comments

Quick summary

There is a contextual help tab in the classic view of WP Admin sites, with out-of-date information. We should consider reviewing and optimizing this area.

Steps to reproduce

  1. On a simple site, visit a dashboard page that has a wp-admin equivalent, such as Pages, Posts, or Comments.
  2. Click on View in the top right corner, and select 'Classic View'.
  3. Click on the Help tab at the very top
  4. Click on 'Get Help' image

What you expected to happen

I expected to see useful information relevant to my WordPress.com site.

What actually happened

  • The text "Check out Learn WordPress, chock full..." links to http://learn.wordpress.com, however this resource is not maintained and is out of date. It would make more sense to link to wordpress.com/support.
  • If you click on a category like 'General', it includes some random irrelevant links, like Thanks for your feedback
  • If you click on a category like General, there is a link to Tutorials and How-to Videos that leads to this site where the most recent video is from the year 2012: http://wordpress.tv/flavor/wordpresscom/
  • If you click on many other categories, like 'Following' it just loads a blank screen without even a back button to go back to the main categories list.

Context

No response

Platform (Simple, Atomic, or both?)

Simple

Theme-specific issue?

No response

Browser, operating system and other notes

No response

Reproducibility

Consistent

Severity

All

Available workarounds?

No but the platform is still usable

Workaround details

No response

donalirl avatar Sep 20 '22 05:09 donalirl

📌 SCRUBBING : RESULT

  • Tested on Simple - Replicated
  • Tested on AT - Could Not Replicate
  • Tested on Self-hosted - Could Not Replicate
  • Replicable on Core - /No

📌 FINDINGS/SCREENSHOTS/VIDEO

  • Affects only simple sites.

📌 ACTIONS

  • Marked as Triaged for Quality Squad review

Greatdane avatar Sep 22 '22 05:09 Greatdane

Hi @donalirl, yes that part would need a lot of attention and improvements. Do you have some advice on what to do there? Where to link to?

escapemanuele avatar Feb 23 '23 10:02 escapemanuele

Just noting this came up in 6450077-zd-woothemes – the user was concerned that the "Traffic" link in particular was broken (leads to a blank area with no "back" option as described above).

jp-imagines avatar Jun 21 '23 14:06 jp-imagines

Support References

This comment is automatically generated. Please do not edit it.

  • [ ] 6450077-zen

github-actions[bot] avatar Jun 21 '23 14:06 github-actions[bot]