Notification absent bug

[Cawca-Fr]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

4.7.32 nightly

Environment

• OS version: Android 14
• Device: Samsung S23 FE

HTTPS filtering

• [X] yes, I do

Root access

• [ ] yes, I have it

Integration with AdGuard VPN

• [ ] yes, I do

Routing mode

Local VPN

Ad Blocking

AdGuard Base filter, AdGuard Mobile Ads filter, EasyList

Privacy

AdGuard Tracking Protection filter, AdGuard URL Tracking filter, EasyPrivacy, Legitimate URL Shortener, Peter Lowe's Blocklist, Fanboy's Anti-Facebook List, Fanboy's Anti-thirdparty Fonts

Social

AdGuard Social Media filter, Fanboy's Social Blocking List

Annoyances

AdGuard Annoyances filter, AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, AdGuard Widgets filter, Adblock Warning Removal List, Fanboy's Annoyances

Security

Online Malicious URL Blocklist, NoCoin Filter List

Language-specific

No response

Other

AdGuard DNS filter, AdGuard Experimental filter

Which DNS server do you use?

AdGuard DNS

DNS protocol

DNS-over-HTTPS

Custom DNS

No response

What Stealth Mode options do you have enabled?

Block trackers, Remove tracking parameters from URLs, Hide your search queries, Ask websits not to track you, Self-destruction of third-party cookies, Self-destruction of first-party cookies, Block ETag and If-None-Match headers, Block the third-party Authorization header, Disable WebRTC, Block Push API, Block Location API, Hide your Referrer from third-parties, Hide your User Agent, Hide your IP address, Remove X-client-Data header from HTTP request, Protect against DPI

Issue Details

Steps to reproduce:

1. Open Adguard
2. Enable notifications
3. Notification is not appearing

Expected Behavior

The notification must be present in the notification section

Actual Behavior

The Adguard notification is absent even after enabling notification permission or rebooting the phone.

Screenshots

Screenshot 1

Additional Information

Adguard is running and filtering the traffic but the notification is not present.

[ESurina]

In order to troubleshoot this issue, we need to get your application logs.

Here's what we need you to do:

1. Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
2. Reproduce the problem, then remember the exact time when it happened.
3. Collect logs: Settings -> General -> Advanced -> Export logs and system info.
4. Send this file to [email protected]:
   • include [android] keyword and 5462 in the subject of your email
   • specify the exact time when the issue occurred

[ESurina]

We have received your logs! Our colleagues are currently investigating the problem.

[ESurina]

Unfortunately, there is no problem in the logs. We can only advise you to try to uninstall and install the application again. Let us know later if this solved the problem.

[zihuocn]

Same problem.

Notifications cannot be displayed after version 4.7.20, but rolling back to 4.7.20 will be normal.

OS version: One UI 6.1 (Android 14) Device: Samsung Galaxy S22

[Cawca-Fr]

Unfortunately, there is no problem in the logs. We can only advise you to try to uninstall and install the application again. Let us know later if this solved the problem.

I have uninstalled and installed the app but it's not solving the problem

[TPS]

@Cawca-Fr Did you try checking 1 UI notification settings for AGa directly? Maybe some categories are off?

[Cawca-Fr]

@Cawca-Fr Did you try checking 1 UI notification settings for AGa directly? Maybe some categories are off?

All categories are open but Adguard doesn't sending any type of notifications

[ESurina]

We investigated the problem and saw from the logs that you didn't check the box on the onboarding when you first launched the application. We suspect that this is the problem. You need to clear all the application data, uninstall the application and install it again. Then, when launching the application, you will need to check the box on the onboarding next to the point about accepting AdGuard's EULA and Privacy Policy.

[TPS]

@ESurina This seems to be a problem to fix in AGa in future, if that's actually the current procedure to solve it.

[Cawca-Fr]

The notification absent problem have been solved for the 4.7.123 nightly version. The notification is back. Thanks for your help

On Tue, Nov 5, 2024, 11:50 ESurina @.***> wrote:

We investigated the problem and saw from the logs that you didn't check the box on the onboarding when you first launched the application. We suspect that this is the problem. You need to clear all the application data, uninstall the application and install it again. Then, when launching the application, you will need to check the box on the onboarding next to the point about accepting AdGuard's EULA and Privacy Policy.

— Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdguardForAndroid/issues/5462#issuecomment-2456846239, or unsubscribe https://github.com/notifications/unsubscribe-auth/AV72ASIT5JQ5JMXAGAMV543Z7CPHVAVCNFSM6AAAAABOGWAHSGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINJWHA2DMMRTHE . You are receiving this because you were mentioned.Message ID: @.***>