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Please make it clear that this is not an official thing supported by the Krita team

Open hallarempt opened this issue 1 year ago • 5 comments

Congrats on making such a widely used plug-in for Krita. But there is a problem: your users are trying to get support from the Krita team, which we cannot (and don't want to) provide. Things like this (on the #krita-chat irc channel...) are an almost daily occurrence now:


04:46:48 -!- Guest11 [~Guest34@2603:c024:c006:b212:180f:260c:8b40:2de2] has joined #krita-chat
04:47:00 < Guest11> Error: Missing Upscale model: Upscale model 'fast_2x' for All
04:47:00 < Guest11> Checking for files with a (partial) match:
04:47:01 < Guest11> OmniSR_X2_DIV2K.safetensors
04:47:01 < Guest11> See Custom ComfyUI Setup for required models.
04:47:02 < Guest11> Check the client.log file for more details.
04:47:18 < Guest11> May I ask how to deal with this problem? I  downloaded the corresponding model to the comfyui folder.
06:04:15 -!- Guest11 [~Guest34@2603:c024:c006:b212:180f:260c:8b40:2de2] has quit [Quit: Client closed]

Could you please make it clear, for instance on installation, that people should go to you for support, not us?

Thanks,

Halla (Krita maintainer)

hallarempt avatar Jul 28 '24 10:07 hallarempt

I've extended installation guide sections in the Readme, Wiki and Website to be more clear about this. Still requires people to read those, but might help in some cases.

On installation: there is no installer, it's just a zip. I think most common way to install is the "Scripts ▸ Import Python Plugin from File..." that ships with Krita. If you wanted to put some kind of disclaimer there, that would be under your control.

I can also try to get contact/support info into the initial state of the docker. But depending on dockers layout it's quite small, so can't fit too much into there.

There was some intiative to create a Discord channel for this project, though hasn't happened yet. But that might be the most promising solution to divert people to the right place. I don't really think it's unclear that this is not "official", but probably some people don't have/want GH account and prefer to ask in a chat.

Acly avatar Jul 29 '24 11:07 Acly

是不是可以让 AI 来回复这些需要帮助的创作者们,哈哈哈~

Marksusu avatar Jul 29 '24 14:07 Marksusu

On our forum now people are signing up and writing prompt as a new topic. I agree there is no way to stop dumb people. But I guess part of the trouble is the name of the plugin. It says krita-Ai-diffusion people think it is krita AI. Ideally it should be "AI diffusion for Krita" of something.

Your clarification are in no way helping to alleviate the situation and repeated misunderstandings by your users, perhaps there should be something in bold letters both in the plugin and here in the readme and on the site which can't be missed. This is just an idea.

raghu-kamath avatar Sep 03 '24 09:09 raghu-kamath

On our forum now people are signing up and writing prompt as a new topic. I agree there is no way to stop dumb people. But I guess part of the trouble is the name of the plugin. It says krita-Ai-diffusion people think it is krita AI. Ideally it should be "AI diffusion for Krita" of something.

Your clarification are in no way helping to alleviate the situation and repeated misunderstandings by your users, perhaps there should be something in bold letters both in the plugin and here in the readme and on the site which can't be missed. This is just an idea.

说得我都想去注册了 :)

Marksusu avatar Sep 03 '24 13:09 Marksusu

On our forum now people are signing up and writing prompt as a new topic. I agree there is no way to stop dumb people. But I guess part of the trouble is the name of the plugin. It says krita-Ai-diffusion people think it is krita AI. Ideally it should be "AI diffusion for Krita" of something. Your clarification are in no way helping to alleviate the situation and repeated misunderstandings by your users, perhaps there should be something in bold letters both in the plugin and here in the readme and on the site which can't be missed. This is just an idea.

说得我都想去注册了 :)

哦,原来我五月就注册了,虽然那里暂时是个不欢迎 AI 的地方,但我十分喜欢这个论坛!

Marksusu avatar Sep 03 '24 13:09 Marksusu